Write what you mean. Avoid jargon. Cut dead wood. Don’t waffle. Use correct grammar and punctuation.

People holding letters that spell out English

You don’t need to be an expert in grammar, punctuation and use of English. The trick to being a good writer is to recognise what you don’t know – and know where you can find clear accurate information.

Use the resources in these books and websites 

Download our handy fact-sheets:

Grammar, punctuation and use of English

What are the easiest ways to write in plain English?
Quick Guide to Plain English   pdficon_small 673KB

When do you use a comma, a hyphen or a semi-colon?
Quick Punctuation Guide    pdficon_small 891KB

We all need reminders about grammar sometimes
pdficon_small Quick Grammar Guide   556KB

What are some of the most common errors of grammar and punctuation?
Ten Common Errors  pdficon_small 623KB

Lots of English words are commonly confused. Do you know the difference between effect and affect? Principle and principal? Imply and infer?
pdficon_small   Commonly Confused Words 258KB

Customer communications – email and web content

How can you be sure your emails and letters are effective?
Customer Communications with Impact   pdficon_small 830KB

Would you like to make your web content user-friendly and effective?
Writing for the Web    pdficon_small 1.14MB

Learn how to make your web content accessible – and achieve WCAG 2.0
Web Accessibility  pdficon_small 1MB

Effective editing

What’s the best way to edit effectively?
pdficon_small  Editing for Results    671KB

A handy checklist, to ensure you’re writing with clarity, brevity and humanity
pdficon_small  Writing & Editing Checklist 1.03MB


Repeating the same phrases in minutes can get tedious
Minutes – Useful Phrasespdficon_small 896KB