We are committed to clear, customer-focused communications. We hired Plain English Ireland to help us enhance the way we communicate with our customers through our many channels. Sarah and her team helped us to simplify the language in a number of key insurance documents that we issue to our customers. In addition, she provided us with training on the use of plain English throughout our business, which was highly practical and helpful for our customer care and sales teams. We found her to be warm, friendly and engaging in her training and her guidance was invaluable.