Memos. Emails. Reports. E-zine articles. Letters. News articles. Website content. Dictation. Marketing materials. Minutes.
Words are one of the main products of a law firm. Written words are evidence of a law firm’s expertise and can help to build its reputation.
Your clients want to understand the information you provide without needing a law degree. And they don’t want to read jargon, gobbledygook, Latin, 30-line paragraphs or complicated sentences of 60 words.
Readers of a legal e-zine don’t want to feel like they’re getting a lecture. They want to read something that is clear, relevant, topical, useful – and concise.
What we do
Fee earners. Our training courses give fee earners the skills to draft in clear English and communicate effectively with clients. Courses are based on typical legal scenarios and materials. We also provide training in how to write to raise profile – for e-zines and commercial publications.
Support staff. Our training for legal secretaries aims to ensure they can use correct grammar and punctuation. We also train support staff in how to write clear, concise internal and external emails and letters.
Read a case study
A key element of our client service code is ensure that all communications are clear, precise, effective and in plain English with an absence of jargon. It is essential for our success as a firm that we not only deliver the best advice to our clients but that we deliver it in clear, understandable language.
Sarah Marriott has worked with Matheson since 2007, designing and delivering programmes to help our lawyers to develop this capability. At all times, she has been professional, helpful, insightful and above all else, clear. I am glad to work with her. – Kevin Hannigan, Head of Learning and Development
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