Effective Customer Emails

How is an email different from a letter? What do customers expect from your emails? How can you use email to build a good customer relationship and improve their experience? These are just some of the topics covered on this workshop.

Learn how to:

• Show customers you put their needs first
• Identify the needs of the target audience 
• Adapt your style for different readers 
• Use a professional but approachable tone of voice 
• Deal with difficult situations 
• Plan and write for closure 
• KISSSS – keep it short, simple, strong and sincere 
• Make it easy for scanners to get the message 
• Avoid common errors of grammar and punctuation 
• Plus: the rules of netiquette

Who should attend?
This course is for anyone who has to write emails to customers or who is involved in writing email templates or in leading a customer-facing team.

For more details on this course, please email This email address is being protected from spambots. You need JavaScript enabled to view it. or call Sarah on 086-3927970