For better business writing – use plain English

• • BT cut customer queries by 25% by using plain English
  • Cardiff City Council introduced a plain English guide for staff because badly written letters cost it £120,000 a year

What is plain English?

A communication is in plain English if its wording, structure, and design are so clear that the intended readers can easily find what they need, understand it and use it (as defined by the journal Clarity.)

How can we help you?

1.  Training courses  We train you to communicate clearly, concisely and effectively with customers in letters, emails, websites, product brochures and more. 

2.  Editing and proofreading  Do you want to feel confident that your customer communications are clear, concise, correct and user-friendly? We can edit and re-write to give everything you publish a 'plain English' makeover.

3.  Plain English quality mark  Would you like a quality mark to show your customers that you value clarity – and that you want to help them to understand all your letters, leaflets and website? Contact us for more details.